No returns on keepsake animals. Because all of the animals I make are custom orders made specifically for you there are no returns. However, please contact me if there is a problem and I will do what I can to help you be a delighted customer.
All sale items are final and not returnable. 
Yes, you can hand wash and towel/air dry. I do not suggest cleaning in washer and/or dryer.
My business is home based. It is a smoke free, pet free environment. 

Do not forget these additional reasons to give someone a "huggable memory":

* New baby

* Adoption date

* Announce a pregnancy

* Christening

* Bridal shower

* Proposal

* Mother's Day

* Father's Day

* New mother gift idea

* Grandmother gift

* Grandfather gift

* Aunt gift

* Sympathy 

* Uncle gift

* Anniversary

* Birthdays for kids friends, co-workers, teachers

* Holidays - Christmas, Easter, Valentine's, Thanksgiving, 4th of July, New Year

* Wedding gift

* Just because!!!!